Simpler Law

Disability discrimination
I went up to their display in the Quadrant Swansea at about 3.20pm on a Friday and started to read the display as I really do need to sort my will out. Their guy comes up to me and says something which I can't catch as I am deaf. I ask him to bear with me as I can't hear and ask if he has something in writing. He raises his voice and says loud enough for me to hear and with a smirk on his face "Can't hear me? OK. Goodbye." To date, they have completely ignored my email complaint. I still need to sort out my will, but I think you can guess which service I will not be using.

Disability Discrimination
I went up to their display in the Quadrant Swansea at about 3.20pm on a Friday and started to read the display as I really do need to sort my will out. Their guy comes up to me and says something which I can't catch as I am deaf. I ask him to bear with me as I can't hear and ask if he has something in writing. He raises his voice and says loud enough for me to hear and with a smirk on his face "Can't hear me? OK. Goodbye." I still need to sort out my will, but I think you can guess which service I will not be using.

Can never get through on the phone
Phoned twice today. Selected department from menu then I was holding for 40 minutes no one took my call, I had to hang up even though in the beginning it said call waiting time was 15 minutes. I pay a monthly fee to them not really sure why because I can never get hold of them!

Really bad service avoid
We. Purchased Will and power of attorney for me and my husband . Price given before appointment £500.00. Now seven months on we are sitting at £1690.00.and still do not have power of attorney paperwork. They do not call back or answer emails. THEY SHOULD BE ASHAMED.

Shocking so please avoid
Absolutely shocking service, didn’t even address a proposed WILL to the full named person and it was seen by the wrong person first, absolutely fuming with them so my advice is don’t use them unless you want others to see personal documents before you. I had to just Destroy the WILL and not return it because if that’s how my privacy is handled by this company I’d sooner not let them deal with my wishes after death. Apparently there were also 2 WILLS sent and I only got to see one of them so what happened to the first I wonder!! Need I say anymore!!

Avoid
Just done my will with simpler law ,felt very rushed ,I can see me going to a proper solicitor to get another one done which I hopefully feel more confident with

Disappointed
Please go elsewhere, their number one goal is your money, they are rude, they don't answer the telephone, they won't message you back, they are uncaring and display no compassion. They don't care about your family. They will make bullyish legal treats regarding payments.

Do not use
Arrogant liars who really don’t care once they have your money

avoid
avoid

AVOID AT ALL COSTS
My will, drafted by The Planning Crowd (now Simpler Law), was recently reviewed by a solicitor and essentially it wasn't fit for purpose. My POA which I requested to be registered with the Office of the Public Guardian was never registered and has instead been languishing in Simpler Law's secure storage facility for the last 3 years. My advice is to avoid these cowboys and pay for the services of an appropriately qualified expert instead.

DO NOT USE THE COMPANY
DO NOT USE THIS COMPANY. THE WOMEN WHO SPOKE TO MY MOTHER WAS RUDE, PUSHY & EXTREMELY HARSH. WE ARE IN COMPLETE SHOCK. After literally the first few words, she made my mother upset with her telephone manner. She left my mother in a flood of tears, calling her HOSTILE! NAME CALLING AN ELDERLY LADY! She accused me of being in the room the whole time when I walked in at the end - total lies to end the call quickly. SHE PUT THE PHONE DOWN! When writing a will you expect a friendly, lovely kind and informative service - this company is none of those things. Its a sensitive subject! The woman I spoke to was absolutely disgusting and does not even deserve a job. Karma will come back and speak to her loved ones in the same manner. I am now taking my complaint further to the to to see to that she is fired from her role. I will not stop, I want to speak to her personal manager. I have been on hold for 30 minutes trying to get through to someone to discuss! WORST EXPERIENCE EVER.